Site Help Tips

The Internet isn't always perfect, so we sometimes must try and try again. You may receive error messages because the Web page is being updated at the same time you're trying to view it, or the page may have been moved or deleted. Other problems can be caused by high levels of traffic on a certain site or page or by certain browser settings.


1. Always check what you've typed for errors. The most common errors are caused by typos in an Internet or Web address (sometimes called a URL, or Uniform Resource Locator) .
2. Try again. Temporary delays and errors go with the territory. Sometimes just clicking your Reload/Refresh button is all it takes. Other times waiting it out and trying again after an hour or more does the trick.

Web Site Forms and Functions

  • Forms on this site require your browser to accept cookies. (Note: Forms that include financial transactions are housed on a secure server.) The "Remember Me" feature of site log in areas also requires cookies, so be sure that your browser is set to accept them. You also might check to see whether Java/JavaScript is enabled.
    Java programs (or applets) can be used on Web pages to include functions such as animations, calculators and other tools.JavaScript is a programming language that is used to add interactive Web page features.
  • Be sure that you are using the latest version of your browser to experience the full benefits that the Internet has to offer.— Internet Explorer

Internet Explorer
Mozilla Firefox

Frequently Asked Questions

What is a cookie?

A special piece of information about you, something you clicked on, and/or your computer system, which is stored in a text file on your hard drive. This information is usually accessed by a server when you connect to a Web site that you want to recognize you. One common occurrence of a "handing of a cookie" would be when you, as a user, register or log into a system through a Web site. After you enter in your username and password, a text file is saved by your browser for later access. This prevents you from having to log in again if you happen to leave the Web site and then return at a later time.
Cookies are also used in the process of purchasing items on the Web. It is because of the cookie that the "shopping cart" technology works. By saving in a text file the name and other important information about an item a user "clicks" on as they move through a shopping Web site, a user can later go to an order form, and see all the items they selected, ready for quick and easy processing.

To enable Cookies, follow the directions for your browser below.

Netscape 4.x
1. Select Edit — Preferences
2. Click on Advanced in the left-hand screen.
3. Select "Accept All Cookies" and make sure that "Javascript" is enabled.
4. Select OK
5. Close out of all browsers, and load Netscape again.

Internet Explorer
1. Select Tools — click on Internet Options
2. Select the Security tab.
3. Click Custom level.
4. Select Medium-Low from the drop down.
5. Click Reset and OK.
6. Select OK.
7. Close out of all browsers, and load IE again.
Other browsers have a similar approach to change settings. Check your browser help file or visit the product Web site for assistance.

I'm trying to order free brochures, and received an "over-the-limit" message.

The Arthritis Foundation seeks ways to keep its overhead costs to a minimum. One way we do this is to keep postage costs down by limiting the weight of our mail. If you indeed have not already ordered any brochures, you may wish to try again, or you may send your complete name and address along with the title(s) of the brochure(s) (maximum of two) you would like to request to Arthritis Answers.
You also may contact your local office of the Arthritis Foundation for information and materials.

My address is outside the U.S. and I do not have a valid ZIP Code.

The ZIP Code field is required on all forms. For international addresses, please enter your postal code in the "Address 2" line, and enter 5 zeros in the ZIP Code line.

I haven't received my order. How can I check on the status?

• For membership and Arthritis Today magazine subscriptions, call 1-800-283-7800.
Arthritis Today magazine subscriptions are handled by a third-party fulfillment house, and can take four to eight weeks to process, because the magazine is produced every other month.
• For free brochures, call 1-800-568-4045.
• For paid books, videos and bulk orders, call 1-800-283-7800.

I am an online fundraising participant, and my log in is not working.

• You can only log in on your personal Web page (example: -- Note: do not type "www" in the URL)
• You cannot log in to your page via the main Arthritis Foundation ( Web site log in screen.
• For more information and immediate support, visit the FAQ.
• For technical assistance, please submit a Customer Support Help Request Form.