Accountability and Quality Management
Reaching more people with arthritis is most meaningful when you can ensure that you are providing high quality programs. With limited resources, there is an increased need for accountability to funding agencies, supporters and other stakeholder groups. AF chapters and CDC-funded states must document the reach of their programs. It is also important to monitor the quality of the programs. Previous work by the Arthritis Council Impact Project Team resulted in the development of standardized tools to measure program reach and impact. This Guide builds on this work and provides practical tips for collecting data about participant reach and for ensuring that the programs are delivered safely, with quality and fidelity to their program design.
Chapter 2-9: Resources for Monitoring Reach
Chapter 2-10: Resources for Quality and Risk Management