- Previous consumer research has identified the features of the AF Life Improvement Series programs that make them attractive to consumers and help to set them apart from the competition, This set of features is known as the programs’ unique selling proposition. The table below describes the distinctive program features that consumers reported. You can leverage these unique selling proposition points to help you more effectively market the programs.
See: the Competitive Analysis to learn more about how to distinguish the AF programs from other programs
LIFE IMPROVEMENT SERIES UNIQUE SELLING PROPOSITION
Consumer research identified the following key features of the AF programs:
- Much research has already been done about the target market for the AF Life Improvement Series programs. This research will help you to choose areas to market your programs where you will get the most visibility for the people who are most likely to register for your programs.
Based on consumer research, the AF is targeting women ages 45 and above who are either mildly to moderately affected by arthritis or who need or want joint-safe programming. Men, however, should not be excluded from marketing efforts and as resources allow, other groups should be addressed. State health departments and partnering agencies may target other market segments.
The primary AF target audience is segmented as follows:
Highlights of Consumer Research Findings handout to learn more about why and how consumers get involved, the appeal of the programs and consumer expectations
- There are a variety of marketing methods that work well in increasing participation in AF programs and services. It is the decision of you and your partners as to which methods will work best for your situation.
- Remember that effective marketing is an ongoing effort that should include strategies specific to a scheduled program launch but also include ongoing methods to ensure regular exposure to the programs over time. Create a marketing calendar with scheduled marketing activities so that marketing becomes a regular part of your life.
- Develop a budget for your marketing plan. Marketing is an investment.
- See: The following for information and other resources that may be useful as you develop your marketing plan:
- Marketing 101 tip sheet describes the “six Ps” that comprise an effective marketing mix, including Participants, Product, Price, Place, Promotion and Partnership. This information will provide tips about presenting the programs as a relevant and attractive product, more effectively promoting and distributing the programs, maintaining a relationship with your customers and forming collaborations
- Successful Promotion Strategies tip sheet provides brief descriptions of key methods for promoting the programs to potential class participants such as the use of word of mouth activities, media relations, newsletters/ Web sites and other organization vehicles, flyers and brochures, print ads and public service announcements, direct mail and physician/ health professional and community outreach
- How to Encourage Word of Mouth tip sheet provides more detail on how to solicit testimonials, facilitate pass-along messages (viral marketing) from class participants and educate program ambassadors to get the word out about the programs
- Media Relations tip sheet provides four how-to tips on planning, developing, conducting and evaluating media outreach efforts
- Marketing and Promotional Timeline is a sample plan of work that outlines key marketing and promotional tasks and scheduling.
- Materials to Help Publicize the Life Improvement Series provides a list of resources such as branded brochures and ads that are available to you to use in recruiting class participants. A sampling of these materials is provided in the Sales Kit package, and a complete set is provided in the accompanying DVD.
- Monitor which of your promotional and marketing methods appear to be most effective. For instance, routinely ask how participants found out about the programs, and keep track of how many people call you in response to different promotional activities.
- Periodically examine your findings and adjust your plan as needed.
See: Media Relations tip sheet to learn more about how to evaluate the effectiveness of media activities